Objectives

The Objectives of the OUR are:

• Ensure that consumers of utility services enjoy an acceptable quality of service at reasonable cost;
• Establish and maintain transparent, consistent and objective rules for the regulation of utility service providers;
• Promote the long term, efficient provision of utility services for national development consistent with Government policy;
• Provide an avenue of appeal for consumers in their relationship with the utility service providers;
• Work with other related agencies in the promotion of a sustainable environment;
• Act independently and impartially.