The Objectives of the OUR are to:
- Ensure that consumers of utility services enjoy an acceptable quality of service at reasonable cost.
- Establish and maintain transparent, consistent and objective rules for the regulation of utility service providers.
- Promote the long term, efficient provision of utility services for national development consistent with Government policy.
- Provide an avenue of appeal for consumers in their relationship with the utility service providers.
- Work with other related agencies in the promotion of a sustainable environment.
- Act independently and impartially.