Objectives

The Objectives of the OUR are to:

• Ensure that consumers of utility services enjoy an acceptable quality of service at reasonable cost.
• Establish and maintain transparent, consistent and objective rules for the regulation of utility service providers.
• Promote the long term, efficient provision of utility services for national development consistent with Government policy.
• Provide an avenue of appeal for consumers in their relationship with the utility service providers.
• Work with other related agencies in the promotion of a sustainable environment.
• Act independently and impartially.