Executive Summary
The first quarter of 2017 saw the CAU receiving 865 new contacts. This represents a 15% reduction in the number received and a general decline in contacts for most complaint categories, when compared with the preceding quarter.
The distribution of contacts per service providers were:
- Jamaica Public Service Company Ltd. (JPS) – 276 (32%)
- National Water Commission (NWC) – 258 (30%)
- Cable & Wireless Jamaica Ltd. (FLOW) – 128 (15%)
- Columbus Communications (FLOW) – 100 (12%)
- Digicel – 57 (7%)
- Small water providers CanCara Development Ltd., Dynamic Environmental Management Ltd. (DEML) and the National Irrigation Commission; small telecommunications providers Caricel and Dekal Wireless; and, OUR/Other (Not Utility Provider Related) – 46 (4%).
