Executive Summary
The 2019 October – December period saw the CAU receiving 993 contacts, which represents a 4% decrease over the preceding period and the lowest number of contacts received per quarter throughout the year. The data indicates that the most significant decrease in customer contact related to Disconnection (-28%) and Billing Matters (-15%) when compared to the preceding period.
The following shows the distribution of contacts per service providers:
- Jamaica Public Service Company Ltd. (JPS) – 331 (33%)
- National Water Commission (NWC) – 183 (18%)
- Cable & Wireless Jamaica Ltd. (Flow) – 224 (23%)
- Columbus Communications (Flow) – 150 (15%)
- Digicel – 54 (5%)
- Private water and/or sewerage providers CanCara Development Ltd., Dynamic Environmental Management Ltd. (DEML), Richmond Environmental Services Ltd., Runaway Bay Water Company and St. Jago Hills; small telecommunications providers, Dekal Wireless, XtriNet and Other (Not Utility Provider Related) – 51 (6%)
