Executive Summary
The 2017 October – December period saw the CAU receiving 1,047 contacts, representing the highest number of contacts received in any one quarter throughout the year. With the exception of equipment damage contacts, there was a general increase in all other main complaint categories. Service interruption, unavailability of service and disconnection showed the greatest increases over the preceding period at 64%, 45% and 33% respectively.
The following shows the distribution of contacts per service providers:
- Jamaica Public Service Company Ltd. (JPS) – 369 (35%)
- National Water Commission (NWC) – 250 (24%)
- Cable & Wireless Jamaica Ltd. (Flow) – 159 (15%)
- Columbus Communications (Flow) – 148 (14%)
- Digicel – 92 ( 9%)
- Small water providers CanCara Development Ltd., Dynamic Environmental Management Ltd. (DEML) and St. Jago Hills Development Company; small telecommunications provider Dekal Wireless; and, Other (Not Utility Provider Related) – 29 (3%).
