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Quarterly Performance Report (QPR) January – March 2018

Quarterly Performance Report (QPR) January – March 2018

Executive Summary

For 2018 January – March the CAU received 1,018 contacts which represents a three percent (3%) decline over the preceding quarter. Contacts relating to service interruption dropped by 22%, customer service, by 21% and alleged breaches of the Guaranteed Standards, by 31%. This accounted for the most significant declines when compared with the preceding period.

The following shows the distribution of contacts per service providers:

  • Jamaica Public Service Company Ltd. (JPS) – 346 (34%)
  • National Water Commission (NWC) – 250 (24%)
  • Cable & Wireless Jamaica Ltd. (Flow) – 142 (14%)
  • Columbus Communications (Flow) – 142 (14%)
  • Digicel – 97 (10%)
  • Small water providers CanCara Development Ltd., Dynamic Environmental Management Ltd. (DEML) and Landmark Developers Ltd.; small telecommunications providers, Dekal Wireless and Logic One; and, Other (Not Utility Provider Related) – 41 (4%).

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