Enquiry into Billing system Practices of the JPS - Decision - February 2005

This Determination notice sets out the Office's findings and decisions regarding its enquiry into the billing practices of the Jamaica Public Service Company Limited. Arising out of a sharp spike in the number complaints alleging excessive billing in the aftermath of Hurricane Ivan, the Office undertook an investigation into the company's billing practices. This document sets out the Office Findings and specific directives issued to the Company in regard to its billing practices.