• On Inside the OUR this week!! OUR outlines technical requirements for persons applying for telecoms licences! Tune in to this space to hear more!

  • OUR cancels ALL remaining public consultations on 2019-24 JPS Tariff Applications

Do you know your rights as a utility consumer? Tune in to our live radio programme, “Call the OUR” during Hotline on Radio Jamaica (94 FM) airing every other Wednesday at 11:...

The OUR hosted an award ceremony on 2020 July 22 to recognise the winners of the recently held Logo Competition. Here are the highlights

The management and staff of the OUR are committed to regulating utility services in accordance with our legislative powers and the enhancement of customer satisfaction through continual improvement of our quality management system. 

OUR Executives pose with OUR Logo Redevelopment Competition winners following an award ceremony on 2020 July 22. (l-r): OUR’s Deputy Director General, Maurice Charvis; Nelton Johnson, Jey Yeon Kim and Faydeen Wright who placed second, third and first respectively in the Open category of the...

Telecoms companies are required to send usage notification alerts to utility customers for data, voice and SMS usage at 60%, 80% and 100% of their usage/expenditure threshold.  Usage alerts for prepaid services may be sent in the format (e.g. remaining value of minutes, data and SMS) deemed most...

In keeping with WGS3 - Delivery of Customer Service Standard, the NWC is required to make and keep an appointment at the customer's request.  NWC must notify the customer within a reasonable time, prior to appointed time, if the utility cannot keep the appointment.

On Inside the OUR this week - the OUR outlines the technical requirements for persons...

The OUR is investigating reports of high electricity bills! We'll keep you posted!

The OUR has stopped accepting visitors due to COVID-19 Watch here!

Utility customers! Know your JPS standards! JPS should NOT produce more than two (2) consecutive estimated bills (where the company has access to your meter)....

Find out about the regulatory activities and financial operations of the OUR in our 22nd Annual Report.

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