OUR | Regulating Utilities for the Benefit of All

The Office of Utilities Regulation Information Centre (OURIC) celebrates Library Week, 2020 October 25 - 31. Hit the link <OURIC> at the end of our website homepage to learn about our upcoming symposium, and watch our social media channels!
OUR cancels ALL remaining public consultations on 2019-24 JPS Tariff Applications

OURIC Untapped. Unlocking the Resources of the OUR...

Join us as we unlock the resources of the OUR Information Centre on Wednesday, 2020 October 28. Learn more about this celebration of Library Week, 2020...

Public Notice -EZMZE Company Limited

The Office of Utilities Regulation advises that pursuant to the Telecoms Act, 2000, EZMZE Company Limited has submitted an application for telecommunications...

Tune in to our live radio programme, Call the OUR

Do you know your rights as a utility consumer? Tune in to our live radio programme, “Call the OUR” during Hotline on Radio Jamaica (94 FM) airing every other Wednesday at 11:...

Public Notice -Radio Jamaica Ltd.

The Office of Utilities Regulation advises that pursuant to the Telecommunications Act, 2000, Radio Jamaica Limited has submitted an application...

The Office of Utilities Regulation Quality Policy

The management and staff of the OUR are committed to regulating utility services in accordance with our legislative powers and the enhancement of customer satisfaction through continual improvement of our quality management system.

OUR Awards Winners of its Logo Competition 2020

OUR Executives pose with OUR Logo Redevelopment Competition winners following an award ceremony on 2020 July 22. (l-r): OUR’s Deputy Director General, Maurice Charvis; Nelton Johnson, Jey Yeon Kim and Faydeen Wright who placed second, third and first respectively in the Open category of the...

The OUR regulates Telecommunications

Telecoms companies are required to send usage notification alerts to utility customers for data, voice and SMS usage at 60%, 80% and 100% of their usage/expenditure threshold. Usage alerts for prepaid services may be sent in the format (e.g. remaining value of minutes, data and SMS) deemed most...

Know your NWC Guaranteed Standards!

In keeping with WGS3 - Delivery of Customer Service Standard, the NWC is required to make and keep an appointment at the customer's request. NWC must notify the customer within a reasonable time, prior to appointed time, if the utility cannot keep the appointment.