• Enter to win your share of almost one million dollars in cash in the OUR's Guaranteed Standards Jingle Competition! Prizes for the top two winners in Student and Open categories! Visit https://bit.ly/OURjaGSJingle for more!

OUR's Guaranteed Standards Jingle Competition...

The Office of Utilities Regulation (OUR) invites you to submit your GS Jingle and win your share of almost a million dollars in cash! Prizes...

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Tune in to our live radio programme, Call the OUR

Do you know your rights as a utility consumer? Tune in to our live radio programme, “Call the OUR” during Hotline on Radio Jamaica (94 FM) airing every other Wednesday at 11:...

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The Office of Utilities Regulation Quality Policy

The management and staff of the OUR are committed to regulating utility services in accordance with our legislative powers and the enhancement of customer satisfaction through continual improvement of our quality management system. 

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The OUR regulates Telecommunications

Telecoms companies are required to send usage notification alerts to utility customers for data, voice and SMS usage at 60%, 80% and 100% of their usage/expenditure threshold.  Usage alerts for prepaid services may be sent in the format (e.g. remaining value of minutes, data and SMS) deemed most...

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Know your NWC Guaranteed Standards!

In keeping with WGS3 - Delivery of Customer Service Standard, the NWC is required to make and keep an appointment at the customer's request.  NWC must notify the customer within a reasonable time, prior to appointed time, if the utility cannot keep the appointment.

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Inside the OUR radio (ITO) 2020 Nov 30-Dec 04

Get details on the OUR's recently held Quality of Service Symposium on Inside the OUR this week!

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OUR Stops Accepting Visitors Due to COVID-19

The OUR has stopped accepting visitors due to COVID-19 Watch here!

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OUR Annual Report 2018-2019

Find out about the regulatory activities and financial operations of the OUR in our 22nd Annual Report.

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Spectrum Cap Consultation Notice

The Spectrum Management Authority invites their valued stakeholders to provide comments on a Consultative Document regarding the Spectrum CAP. Details...

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