• The 2018 July - September Quarterly Performance Report of the OUR's Consumer Affairs Unit (CAU) is now available on our website. Get relevant information on how the CAU impacts your Utilities and you!

What is K-Factor...? What about Pam...? Find out in this week's edition of Inside the OUR

OUR Upgrades ISO certification

The Office of Utilities Regulation (OUR) received its Certificate of Conformity from the National Certification Body of Jamaica (NCBJ) on November 28, 2018, as it transitioned to the International Organization for Standardization (ISO) 9001:...

What could she be saying?  Well whatever it is the expression is priceless, as this utility consumer says her piece at the Clarendon venue of the just concluded NWC Town Hall Meetings hosted by the OUR.

Height differentials aside, the NWC president Mr. Mark Barnett comes to the level of the people at one of the venues of the recently concluded OUR hosted NWC Consultation Meetings. 

the interaction that works

Seems like a light exchange but who knows.  A direct point of interaction with an NWC personnel is what every consumer hopes for.  Especially one in his capacity.  Mr. Michael Dunn, Vice President of the NWC speaks with a consumer at the Clarendon leg of the recently concluded NWC Town Hall...

OUR ladies at the ready to serve at the reception desk at Breakfast Meeting held at the Golf View Hotel in Mandeville to air the views of the business community on the NWC's application for a rate increase.  From left are: Shara Barnett, Consumer and Public Affairs Officer;...

The Office of Utilities Regulation (OUR) was adjudged 1st Runner Up in the category Best Annual Report at the 2018 Public Bodies Governance Awards ceremony which was held on December 12, 2018.

The Public Bodies Corporate Governance Awards is organized by the PSOJ and is geared...

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