OUR | Regulating Utilities for the Benefit of All

The 2018 July - September Quarterly Performance Report of the OUR's Consumer Affairs Unit (CAU) is now available on our website. Get relevant information on how the CAU impacts your Utilities and you!

JPS and NWC are failing to meet standards for notifying customers on planned outages. Find out more in this week's edition of Inside the OUR.

FINAL_Quarterly Performance Report 2018 July - Sep...

Read the report.

The Christmas Edition of The OURIC Factor Newslett...

The OURIC Factor - It's a must-read!

NCBJ Certification - 2018 Nov 28

OUR Upgrades ISO certification

The Office of Utilities Regulation (OUR) received its Certificate of Conformity from the National Certification Body of Jamaica (NCBJ) on November 28, 2018, as it transitioned to the International Organization for Standardization (ISO) 9001:...

Caption this!

What could she be saying? Well whatever it is the expression is priceless, as this utility consumer says her piece at the Clarendon venue of the just concluded NWC Town Hall Meetings hosted by the OUR.

Meeting them where they are!

Height differentials aside, the NWC president Mr. Mark Barnett comes to the level of the people at one of the venues of the recently concluded OUR hosted NWC Consultation Meetings.

Public Consultation with St Jago Hills Development...

St. Jago Hills Development Limited has applied to the OUR for the approval of rates and charges for your water supply. Click to view public notice inviting you...

OUR ladies in waiting

OUR ladies at the ready to serve at the reception desk at Breakfast Meeting held at the Golf View Hotel in Mandeville to air the views of the business community on the NWC's application for a rate increase. From left are: Shara Barnett, Consumer and Public Affairs Officer;...

OUR's Annual Report takes 1st runner up prize...

The Office of Utilities Regulation (OUR) was adjudged 1^st Runner Up in the category Best Annual Report at the 2018 Public Bodies Governance Awards ceremony which was held on December 12, 2018.

The Public Bodies Corporate Governance Awards is organized by the PSOJ and is geared...