• Enter to win your share of almost one million dollars in cash in the OUR's Guaranteed Standards Jingle Competition! Prizes for the top two winners in Student and Open categories! Visit https://bit.ly/OURjaGSJingle for more!

The Office of Utilities Regulation (OUR) invites you to submit your GS Jingle and win your share of almost a million dollars in cash! Prizes...

Do you know your rights as a utility consumer? Tune in to our live radio programme, “Call the OUR” during Hotline on Radio Jamaica (94 FM) airing every other Wednesday at 11:...

The management and staff of the OUR are committed to regulating utility services in accordance with our legislative powers and the enhancement of customer satisfaction through continual improvement of our quality management system. 

Telecoms companies are required to send usage notification alerts to utility customers for data, voice and SMS usage at 60%, 80% and 100% of their usage/expenditure threshold.  Usage alerts for prepaid services may be sent in the format (e.g. remaining value of minutes, data and SMS) deemed most...

In keeping with WGS3 - Delivery of Customer Service Standard, the NWC is required to make and keep an appointment at the customer's request.  NWC must notify the customer within a reasonable time, prior to appointed time, if the utility cannot keep the appointment.

Get details on the OUR's recently held Quality of Service Symposium on Inside the OUR this week!

The OUR has stopped accepting visitors due to COVID-19 Watch here!

Find out about the regulatory activities and financial operations of the OUR in our 22nd Annual Report.

The Spectrum Management Authority invites their valued stakeholders to provide comments on a Consultative Document regarding the Spectrum CAP. Details...

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