• On Inside the OUR this week - The Office of Utilities Regulation Information Centre (OURIC) celebrates Library and Information Week, 2020 October 25 - 31. Learn more on our website and social media channels!.

  • OUR cancels ALL remaining public consultations on 2019-24 JPS Tariff Applications

The Office of Utilities Regulation advises that pursuant to the Telecoms Act, 2000, EZMZE Company Limited has submitted an application for telecommunications...

Do you know your rights as a utility consumer? Tune in to our live radio programme, “Call the OUR” during Hotline on Radio Jamaica (94 FM) airing every other Wednesday at 11:...

The Office of Utilities Regulation advises that pursuant to the Telecommunications Act, 2000, Radio Jamaica Limited has submitted an application...

The management and staff of the OUR are committed to regulating utility services in accordance with our legislative powers and the enhancement of customer satisfaction through continual improvement of our quality management system. 

OUR Executives pose with OUR Logo Redevelopment Competition winners following an award ceremony on 2020 July 22. (l-r): OUR’s Deputy Director General, Maurice Charvis; Nelton Johnson, Jey Yeon Kim and Faydeen Wright who placed second, third and first respectively in the Open category of the...

Telecoms companies are required to send usage notification alerts to utility customers for data, voice and SMS usage at 60%, 80% and 100% of their usage/expenditure threshold.  Usage alerts for prepaid services may be sent in the format (e.g. remaining value of minutes, data and SMS) deemed most...

In keeping with WGS3 - Delivery of Customer Service Standard, the NWC is required to make and keep an appointment at the customer's request.  NWC must notify the customer within a reasonable time, prior to appointed time, if the utility cannot keep the appointment.

On Inside the OUR this week, the Office of Utilities Regulation Information Centre (OURIC) celebrates Library and...

The OUR is investigating reports of high electricity bills! We'll keep you posted!

The OUR has stopped accepting visitors due to COVID-19 Watch here!

Utility customers! Know your JPS standards! JPS should NOT produce more than two (2) consecutive estimated bills (where the company has access to your meter)....

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