The Objectives of the OUR are:

  • Ensure that consumers of utility services enjoy an acceptable quality of service at reasonable cost;
  • Establish and maintain transparent, consistent and objective rules for the regulation of utility service providers;
  • Promote the long term, efficient provision of utility services for national development consistent with Government policy;
  • Provide an avenue of appeal for consumers in their relationship with the utility service providers;
  • Work with other related agencies in the promotion of a sustainable environment;
  • Act independently and impartially.