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Quarterly Performance Report, April – June 2016

Quarterly Performance Report, April – June 2016

Executive Summary

A total of 869 new contacts was received by the CAU during the 2016 April to June quarter. This represents a 24% increase compared with the preceding quarter and follows the trend of the similar period in 2015. The data indicates a general increase in contacts, from the previous period, for all major areas of concern with the highest (of 125%) relating to alleged equipment damage matters for JPS.

The distribution of contacts per service providers were:

  • Jamaica Public Service Company Ltd. (JPS) – 283 (33%)
  • National Water Commission (NWC) – 281 (32%)
  • Cable & Wireless Jamaica Ltd. (FLOW) – 110 (13%)
  • Columbus Communications (FLOW) – 91 (10%)
  • Digicel – 41 (5%)
  • Small water providers CanCara Development Ltd., Dynamic Environmental Management Ltd. (DEML) and the Runaway Bay Water Company; small telecommunications provider Dekal Wireless and OUR/Other (Not Utility Provider Related) – 44 (7%).

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