Executive Summary
As is customary for the July – September period, the 973 contacts received by the CAU represent the highest number of contacts when compared to the preceding two quarters of 2017. With the exception of contacts relating to disconnection, there was a general increase in all other main reasons for contact. Equipment damage, service connection and unavailability of service showed the greatest increases over the preceding period at 67%, 29% and 22% respectively.
The distribution of contacts per service providers were:
- Jamaica Public Service Company Ltd. (JPS) – 379 (39%)
- National Water Commission (NWC) – 241 (25%)
- Cable & Wireless Jamaica Ltd. (FLOW) – 82 (8%)
- Columbus Communications (FLOW) – 124 (13%)
- Digicel – 112 (12%)
- Small water providers CanCara Development Ltd. and Dynamic Environmental Management Ltd. (DEML); small telecommunications providers Caricel, Dekal Wireless, Island Networks Limited (IslandNet) and Logic One (LO); and, Other (Not Utility Provider Related) – 35 (3%).
