Quarterly Performance Report - July - September 2013

The Office of Utilities Regulation’s (OUR) Consumer Affairs Unit (CAU) fielded eight hundred and thirty-three (833) contacts for the third quarter ending September 2013. This figure represents the highest number of contacts received by the unit when compared with the two previous quarters in 2013. During the first quarter (January - March), the unit processed five hundred and seventy-seven (577) contacts and from April to June, five hundred and twenty-seven (527) contacts were processed.

Of the 833 contacts received during the review quarter, fifty-three percent (53%) were in relation to the services provided by the Jamaica Public Service Company Ltd. (JPS); twenty-eight percent (28%) for the National Water Commission (NWC); six percent (6%) and nine percent (9%) for Digicel and LIME, respectively; while the remaining four percent (4%) related to Flow and the small water providers.

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