Directive Pursuant to section 4(2) of the OUR Act, as amended - February 2005

Further to the passage of Hurricane Ivan in September 2004, The Office of Utilities Regulations recorded a significant increase in contacts regarding Jamaica Public Service Company Limited (JPS) especially relating to billing of customers' electricity account. The number of contacts peaked during the months of November and December 2004 and related primarily to bills for which meter reading were taken in November 2004.

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