QOS - NWC - Explantory Document and Statement - December 1999

In 1999 February, the Office of Utilities Regulation published a consultative document on quality of service standards for the water utility. The document provided an overview of the principles on which service quality standards for the water sector are set and made suggestions about what standards might be appropriate for the National Water Commission. Specific proposals were put forward for two categories of service standards, overall and guaranteed, to be
introduced in 1999 July, with compensatory payment, for failure to meet the agreed on guaranteed standards, commencing one year later. However, a response (unofficial) from the main party, NWC was not received until 1999 August.

Sector: 
Water & Sewerage
Document Type: 
Policy